Refund policy

Due to the perishable nature of our products, all items sold by 1207 Kitchen are exempt from the right to cancel under the Consumer Contracts Regulations 2013 UK, which states that goods liable to deteriorate or expire rapidly are non-returnable.

As such, we do not accept returns or offer refunds once an order has been processed and delivered.

We take great care to ensure all products are prepared, packaged, and delivered to a high standard. However, if your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery by contacting us with:

• Your order number
• A description of the issue
• Clear photographic evidence

In line with your rights under the Consumer Rights Act 2015 UK, if a product is found to be faulty, not as described, or unfit for consumption, we will offer an appropriate resolution, which may include a replacement or refund at our discretion.

Please note:

• We do not offer refunds for change of mind
• We are not liable for issues arising from incorrect delivery details provided by the customer
• Orders placed after the weekly cut-off time will be scheduled for the next available delivery date
• Once delivered, responsibility for proper storage and handling of the product lies with the customer

By placing an order with 1207 Kitchen, you acknowledge and agree to this policy.